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Privacy Policy

Your privacy is important. This privacy statement explains what personal data Alison Proud Coaching collects from you, through our interactions, and how we use that data.

The Type Of Personal Information I Collect

We collect and process the following information:​

  • Contact Details - Name, Telephone Number and Email Address

  • Notes – Coaching Sessions

How We Get The Personal Information & Why I Have It

Most of the personal information we process is provided directly by you when you enquire or request information about my coaching services. We use the information that you have given in order to:

 

  • Communicate with you about enquiries you have made

  • To send you information about my coaching services

  • To book, cancel or amend an agreed appointment

  • To provide you with an invoice or receipt

  • We keep coaching session notes to improve the quality of the service I provide to you. These are confidential, filed anonymously and securely, and are only accessible to us

 

We do not share this information with anyone.

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Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

 

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How We Store Your Personal Information

Your information is securely stored in our digital systems and is protected by password and anti-viral support. Any paper-based session notes are scanned and added to the digital systems or filed in a locked cabinet on our premises.

 

Alison Proud Coaching keeps your name, telephone number, email address and coaching session notes for a period of three years following our coaching engagement. You can request that we delete this information at any time.

 

We will dispose your information by deleting the digital files and shredding any paper-based information.

Your Data Protection Rights

Under data protection law, you have rights including:

 

  • Your right of access - You have the right to ask us for copies of your personal information

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances

  • Your right to object to processing - You have the the right to withdraw consent to the processing of your personal information

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us by email at alisonproudcoaching@btinternet.com if you wish to make a request.

How To Complain

If you have any concerns about our use of your personal information, you can make a complaint at alisonproudcoaching@btinternet.com

 

You can also complain to the ICO if you are unhappy with how we have used your data.

 

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113    ICO website: https://www.ico.org.uk

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